Privacy Policy

Barrick General Trading LLC is a limited liability company incorporated in the Emirate of Dubai, United Arab Emirates.

This Privacy Policy describes how we collect, process, use and disclose your personal data as a “data controller”, when you contact us, use our services or interact with our platforms including websites and mobile apps (together “Platforms“). As a “data controller” we determine how we collect and use the personal data that we obtain from you. “Personal data” means any information that relates to an identified or identifiable individual. 

1- What Privacy Policy covers?

We are committed to adopting the highest standards of protection when it comes to how we collect, use and safeguard your personal data, and have accordingly developed this Notice, which: 

  1. sets out the types of personal data we collect from you.
  2. explains how and why we collect and use your personal data.
  3. explains when and why we may share personal data within the Group and with other organisations. 
  4. explains how we protect the personal data we collect; and
  5. explains the rights and choices you can make, under certain circumstances, to us about your personal data. This Notice applies if you use our services (referred to in this Notice as “our Services”). 
    Using our services means:
  6. buying / ordering services or products from store, or online. 
  7. using any of our Platforms, including but not limited to websites (“our websites“), such as our main website (https://www.ojuj.com)
  8. being a member of any of our loyalty program. 
  9. taking part in our promotions & competitions and registering to receive our newsletters and offers; and 
  10. engaging in any surveys or sharing content with us on the Platforms and/or social media. 

This Notice also applies if you contact us, whether online or through our call centres, or we contact you about our products & services.

2- Personal data we collect

When you register for any of our services, browse our websites, use our Mobile Apps, you may be asked to provide certain personal data. When you receive any of our services, use our Platforms or otherwise interact with us, we may also automatically collect certain personal data with or without your consent pursuant to applicable laws and regulations. The personal data that we collect will depend on the service that you are using. We may collect the following information from you:

When you register to our website:

  1. your personal details, such as your postal and billing addresses, email address(es), phone number(s), date of birth, gender, credit cards.
  2. your account login details, such as your username and the password (encrypted) that you have chosen.
  3. your interests, preferences and other profiling information.

When you shop with us online, browse our websites, use our Mobile Apps:

  1. information about your actual or potential online purchases (for example: what, when, where you ordered / bought and how you paid).
  2. information about your online browsing behaviour on our websites, Mobile Apps and information about when you click on one of our adverts.
  3. information about devices you have used to access our website (including the make, model and operating system, IP address, browser type and mobile device identifiers); and information about your precise geolocation.

When you use any of our loyalty program(s)

  1. your personal and demographic details as part of the joining process, including your first and last name, nationality, date of birth and of family members that you provide.
  2. transaction information, including online purchases you earn points for and how you use your points, coupons, and vouchers.
  3. the different experiences and promotions you interact with.

When you contact us or we contact you, or you take part in promotions, competitions, surveys or questionnaires about our services:

  1. personal data you provide about yourself or that we may ask from you from time to time.
  2. details of emails and other digital communications we send to you including information about the emails you open and links in them that you click on; and
  3. your feedback and contributions, including through any voice interactions with our Platforms, call centre recordings, video content, customer surveys and questionnaires.

When you use our services:

We may collect demographic information and details about your preferences when you use our services and/or products in order to be able to better tailor these services and/or products to particular groups of individuals.

This information may include your nationality, age, gender and interests. We may collect this information when you purchase the services/products.

If you choose not to provide your personal data to be used in accordance with this Notice, you will still be able to visit our platforms, but you may not be able to access certain options, products or services, and in some cases, we may not be able to fulfil a service you request.

3- Why and how we use your personal data

We may use or process your personal data for the following purposes:

To make our services available to you

We use your personal data to provide the services you have requested, including:

  1. processing your orders and refunds.
  2. to process and respond to any enquiries you have about our services.
  3. to confirm your payment, any purchases or other information linked to your use of our services.
  4. for billing and payment processing.
  5. managing the accounts, you hold with us.

To personalise your experience

We may use your personal data to personalise the marketing messages we send to you and to make them more relevant and interesting. We may use your personal data for this purpose in the following ways:

  1. using your online browsing behaviour as well as your online purchases to help us better understand you as a customer and provide you with personalised offers and services.
  2. providing you with relevant marketing communications (including by email, telephone, SMS, WhatsApp or online advertising such as by way of push notifications), relating to products and services we offer, and
  3. to help us to better understand you and provide you with services and marketing communications that are relevant to your interests.

To manage and improve our day-to-day operations

We analyse information about how you use our services to:

  1. manage and improve our Platforms and services.
  2. help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with you.
  3. detect and prevent fraud or other crime; and
  4. we may anonymise or aggregate data, which are used to support our services to you

4- How we protect your personal data

We are committed to protecting the information you provide to us. We maintain physical, technical, and organisational safeguards to secure your personal data from unauthorised access, improper use or disclosure, unauthorized modification or unlawful destruction or accidental loss. We limit access to your personal data to those employees, agents, contractors who have a responsibility towards your personal data and only on a need-to-know basis. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We regularly monitoring our systems for possible vulnerabilities and attacks and carrying out penetration testing to identify ways to further strengthen our security.

5- SOCIAL MEDIA

We operate channels, pages and accounts on some social media sites to inform, assist and engage with customers. We monitor and record comments and posts made on these channels about us so that we can improve our services.

6- RETENTION

We keep records for as long as required to a) manage purchases, memberships and provide any other relevant products or services anticipated by this Notice, including keeping you up-to-date with our marketing and managing the platform; b) personalise the products, services and communications with you; c) comply with applicable record retention legal requirements. When deciding how long to keep your personal data after our relationship with you has ended, we take into account our legal obligations and regulators’ expectations.

If you wish to request that we no longer use your information to provide you services, you may contact us.

However, we will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7- MARKETING COMMUNICATIONS

All marketing communications we send to you will provide you with a way to withdraw your consent to future marketing. If you no longer wish to receive promotional materials you may opt-out from receiving these communications or change your account settings, this will remove you from marketing lists.

8- COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your customer experience as you use our websites and Mobile Apps and to provide you with relevant online advertising. Cookies are small data files that allow a website or Mobile App to collect and store a range of data on your desktop computer, laptop or mobile device.

Cookies help us to provide important features and functionality on our Websites and Mobile Apps, and we use them to improve our customers’ experience. For example, we use Cookies to do the following:

  1. Improve the way our Websites and Mobile Apps work 
  2. Improve the performance of our Websites and Mobile Apps
  3. Deliver relevant online advertising
  4. We use Cookies to help us deliver online advertising that we believe is most relevant to you on our websites.

These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket. This means that you may see our adverts on our websites and on other organisations’ websites. You may also see adverts for other organisations on our websites.

Your choices when it comes to Cookies: 

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device.

If you choose to disable some or all Cookies, you may not be able to make full use of our platforms. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use some of our products and services that require you to sign in.

9- ACCESS YOUR DATA AND OTHER REQUESTS

Under certain circumstances and under certain applicable data protection laws, you may have the right to:

  1. request access to your personal data, which enables you to receive a copy of the personal data we hold about you
  2. rectify the information we hold about you, which enables you to have any incomplete or inaccurate information we hold about you corrected
  3. erase your personal data, which enables you to ask us to delete or remove your personal data where there is no good reason for us continuing to process it
  4. withdraw at any time any consents you have provided for our use of your personal data for a particular purpose (where we have asked you for consent to use your information for that particular purpose as required in accordance with applicable laws).

10- NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time and will endeavour to communicate changes to registered users. All changes will become effective when posted unless indicated otherwise. If we are going to use your personal data in a manner different from that stated at the time of collection, we will notify you. Please review this Privacy Policy periodically for changes.

11- LINKS AND THIRD-PARTY PRIVACY POLICIES

Our Platforms may contain links to other websites or platforms operated by third-party organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policies of the third-party organisation carefully before providing any personal data on a website or platform as we do not accept any responsibility or liability for websites or platforms of other organisations.

12- HOW TO CONTACT US

If you have any questions about this Privacy Policy, kindly send email to [email protected]